Brain 2.0

I had a nice six hour drive today with my wife, Margaret, who is an ex high school counselor and teacher along with all the normal credentials and masters degrees, etc. Part of our conversation was in my changing belief about the importance of learning a bunch of facts that someone can look up at a later time. Does a student really need to know all the state capitals? I argued that it was more important for my kids to know:

a. when they might care about a capital in their life (when they might want to know about a capital) and how to look up a capital (and possibly how to check the accuracy if they are just using google).

than it was for them to know

b. the 50 capitals, states and the locations of the states.

Granted, I am sometimes amazed that people have no clue where a state is and I'm certainly happy that my kids have done well on the capitals/states tests in their lives, but I'm still pretty adamant that we should be looking at aiming at creativity, synthesis, composition, etc. more than memorization. We need to create students who are knowledge-able rather than knowledgeable.

I also had to vent on my poor wife about a question asked by a history professor in college. The class cost me my 4.0 GPA (and I only had to take it because of a weird rule that I couldn't count my AP US History Units against college world history so those AP Units did me no good ... the horror of the situation). In any case, the question was two parts multiple choice. (1) "What was the population in England in 1800?" (2) "What percentage worked in agriculture?". I actually knew the first part, because I believe that fully 10% of the population had moved to London which had grown to 1M people. (Now these facts could be completely wrong some 25 years later, but that's besides the point.) I got part 1 correct. The second part I had to guess between 25% and 35% or some such thing and still don't remember.

I could have told the professor about the move towards more urban and away from agriculture, but he didn't ask that. He didn't know if I knew the important concepts that he stressed in the class. No he had to ask a ridiculous memorization question. I vowed never to ask such a thing or at least to have all open book tests so that such questions were useless. And, I'm pretty sure I stuck to that pledge. But the rest of the world still asks these questions all the time.

And my wife certainly would. She feels it's still important to teach memorization and I don't disagree. You still need memory to be able to pull up how to look up the capitals and when it might apply. But my guess is that your brain would be organized significantly different if you were taught around concepts, and were taught when and how to look-up as opposed to all the little bits.

I get back from the trip and I see a post from Brent - There is no Brain2.0...so why Learning2.0? and I have to jump in and say that I'm not so sure that there's not something along the lines of a Brain 2.0 emerging. I'm not claiming that the brain itself has changed, but instead what's changing is:

• metacognition
• metamemory
• access to information
• access to other people
• access to smart systems

all of this changes what the brain needs to do. A look inside the processing of problems by the brain of someone born today when they reach 40 vs. the brain of someone who is 40 today, I would guess is going to be quite different.

NASA Images

NASA Images was just launched (press release) and it uses software that was partly developed by my firm TechEmpower. It has a bunch of neat features that makes it fun to play with, especially the ability to create different kinds of widgets of groups and images and workspaces. Warning, if you go there and like these kinds of things, prepare to spend a bit of time playing.

Webinar Design / Training

In the post - Webinar Software - Adoption Advice - one of the comments I made was:

If you've done webinars, you know that they are different to design and deliver successfully than other kinds of presentations and training.

This is something I learned the hard way. My very first presentation was a large public presentation where they had muted the entire audience (dead silence) and there was no moderator. I was alone in my office. Holding a handset (ouch). So, five minutes into the presentation, I felt completely disconnected from the audience because I hadn't planned for ways to connect and make sure I was doing okay. It was an awful feeling.

Out of that comment, I received a question:

Your post from yesterday brought up an important point and one that I had not considered. That of appreciating the difference between Webinars and other online presentations. I would LOVE to learn more. Today, coincidentally, I am doing 4 webinars (I set aside one day a month for this as a primary outreach tool). Now that you have made this interesting observation, I need to get trained. Where would you suggest I look to understand the nuances? We use GoToWebinar for our events.

I immediately thought of Karen Hyder - who helped me prepare for a couple of sessions and is really great and really thorough. She definitely helped up my game. I also thought of Ann Kwinn and Ruth Clark's book - The New Virtual Classroom.

Knowing who asked the question, he's actually a pretty sophisticated presenter. He doesn't need the basics. And likely he's actually asking about information on differences in design between different types of online meetings (webinars, online presentations, online workshops, online classrooms). And then design specifics for these.

So, I'll definitely make an introduction to Karen, but I'm wondering what else you would recommend around this. Likely a lot of us can use help in this area. Any pointers are appreciated.

Webinar Software - Adoption Advice

Good question about adoption of webinar software / services - this time from someone who went to my workshop in Cincinnati - Revolution in Workplace Learning - who by the way - called it "awesome." Here's the question:

We are currently moving toward web-based training for an external audience and have been experimenting with a modest product called Ready Talk. It doesn't have any bells and whistles like web cam compatibility or video streaming, online polling, white boards or anything cool like that. We are considering moving to other products such as Adobe Connect.

We are looking into a contract where we have to purchase a minimum of five licenses for the platform. I think we'll feverishly use three of them possibly four, but my office manager thinks I am nuts. I've made the case, or at least the statements on the reduced costs for travel, lunch, and copies we can expect.

What I fear is that we are secretly not committed to the shift in the way we meet. Our webinars have been successful by our standards and for the most part, we've been early adopters of the technology. This tool would make our web-based training and consulting work worlds better with more opportunities for engagement and collaboration online.

I just want to be sure that I'm not committing too heavily.

To me there's a few additional questions embedded here (between the lines):

• Do you need to commit to that particular tool? Can you change out technically fairly easily? Can you change out contractually? Any experience with being able to try these things out and possibly moving later?
• Anyone have concern about adopting Adobe Connect vs. the myriad of other solutions out there? Has anyone had enough experience with Adobe Connect delivered to a wide audience that you can say what kinds of issues they might expect?
• What about all the features mentioned? Are those important in practice?
  

A few thoughts.

First some findings from the eLearningGuild's recent research report on Synchronous Learning Systems:

• Guild members are resoundingly positive in giving synchronous learning very high marks for its impact on their organizations. Specifically, 94.7% are convinced that a SLS is essential to their organization.
• WebEx enjoys the largest market share with 42.6% of Guild members that use a SLS indicating that they use WebEx Training Center. This is followed by Microsoft with 29.3%, Adobe with 24.7%, and Citrix Online with 11.7%.
• 30% of Guild organizations that use a SLS use more than one tool in their organizations.
• Members that receive formal training on how to deliver synchronous learning report much better results than those that receive little or no training.

The last bullet is an excellent point. If you've done webinars, you know that they are different to design and deliver successfully than other kinds of presentations and training.

In addition to the four they list, I've personally had experience with GoToMeeting and GoToWebinar, Elluminate, Centra and Interwise. I've run into a few technical issues with Interwise before. And I used to with Elluminate, but have not had much issue recently.

I personally often adopt whatever is most easily available. I tend not to use a lot of the different features, but certainly like to having polling, recording, chat, screen sharing. In fact, after you've had these features, it sometimes feels weird to be in a presentation hall and not be able to easily poll the audience (and not have a back-channel automatically).

Those are my quick thoughts, but my guess is that there's lots more thoughts out there on what to do around choosing webinar software.

eLearning Curriculum

I received a question today and thought that I should post it so that people can weigh in with resources and suggestions.

We are designing curriculum for a graduate program aimed at building skills to be able to work in the eLearning and eContent design and development domain. What curriculum belongs to prepare students to work in the eLearning field?

Obviously, the starting point for this would be existing programs at other schools ...

Any suggestions on good programs that they should emulate?

Certainly look at some of the comments in: Masters Education Technology for some thoughts from people who have attended different programs.

Other related questions ...

What's missing today in these programs that they should consider adding?

Where else should they look for information to help design a good program?

Any help would be appreciated.

Earn an Online Degree

If you understand how to send E-Mail and browse information on the Internet, you can enroll to the online university or online college very easily. There are many subjects that you can enter such as: Master in International Business, Postgraduate Diploma of Business Administration, Post Graduate Certificate of Management Studies, Postgraduate Certificate of Financial Management, Master of Management in Information Technology, Postgraduate Diploma of Information Technology Management,   Postgraduate Certificate of IT Project Management and Outsourcing, Tourism, Social Science, Economic, Law, Psychology, Religious science, etc.

 Most of the online course is backed by world-class universities including prominent universities in Australia, Singapore, USA, UK, and other European universities.  Consider this information about online colleges or university before you enroll. The online courses must meet these requirements, such as:

·         Courses are based on proactive learning with a problem-solving approach

·         Course curriculum is designed with a truly global perspective.

·         Well-structured subjects with interactive assignments.

·         Good and experienced professors.

·         24/7 access to a comprehensive library & student support.

·         Provide access to global headhunters and Career Center.

 Make sure your choice is match and meet your budget, so you would not stop in the middle of your course and you’ll lose a chance to get a diploma or certificate. Take your time before you make any decision.

Expedia Service - Horrible - Don't Use Them

The title really says it all, but here was my experience ...

I booked tickets for several one-way hops through different cities in a long week of travel on several airlines through Expedia. I needed to make a change to one of the legs and there's no way to do that online, so I called Expedia customer service. For a dual fee - both Expedia and the airline charge a fee for changing the ticket they changed the leg. What I didn't realize is that the customer disservice representative also change the other flights in my itinerary. She read the flight times over the phone very quickly to me (at the time I was wondering why she was bothering to mention the other flights) and I stopped her on the one that had changed and asked her what it was - and yes, she got that one right. The rest she changed from evening flights to early morning flights.

Unfortunately, I didn't catch that she had made that change until I was looking at what time my flight left in the morning of my second day - whoops - I missed the flight already. So I call Expedia. I'm on hold forever and then the rep tells me that, yes, they can see what happened, but that there's nothing they can do about it. I should talk to the airline. I asked repeatedly to talk to the supervisor or someone who would have authority to do something about this (note: the whole time I'm at a client site with them waiting for me to resolve this). The rep absolutely refused to put the supervisor on the phone. Literally refused. They kept refusing and saying there's nothing we can do until I was actually pretty mad and expressing that to the rep.

I finally asked, "So what you are telling me right now is 'screw you mr. customer' and 'you cannot speak to anyone else'." And he said, "Sorry for the situation."

Yikes! I'm still somewhat shocked.

Delta (the airline involved) did handle the situation at a cost of $150 per leg of the journey in order to yank the reservations back from Expedia.

By the way - total time - 90 minutes - 60 minutes with Expedia being put on hold while the rep talked to people. And 30 minutes with Delta waiting for them to answer and then to make changes. My client was understanding about the situation - but that made things uncomfortable to say the least.

From now on, it's go direct with the airline for me. And make sure I tell everyone that Expedia should absolutely, under no circumstances be paid anything. Go ahead and look up travel arrangements, but book direct.

I'm also struggling a bit to figure out what I can and should do here.


By the way - I'm not alone. I did a quick search for Expedia Service and found lots of examples - actually - I didn't see anything that indicates a good experience:

Expedia: Customer Service Shortcomings - Associated Content
Expedia Bad Customer Service